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Elements and Performance Criteria

1. Maintain physical appearance of the workplace
   • Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements
   • Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements
   • Defined areas for specific tasks are maintained according to workplace procedures
   • Maintenance plan is monitored to ensure facilities and equipment are regularly maintained
   • Workplace signage is clearly and appropriately displayed throughout the organisation
2. Monitor workplace attire and grooming standards
   • Expectations regarding attire and grooming are communicated to staff on a regular basis
   • Standards are updated as needs arise according to workplace requirements
   • Dress and grooming of staff are monitored to ensure standards are met
   • Breaches of standards are identified and staff informed
3. Monitor waste disposal processes
   • Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements
   • Recycling opportunities are identified and implemented according to workplace procedures and local government requirements
   • Workplace environmental documents are maintained
4. Promote workplace products and services
   • Promotional activities are monitored to ensure planned implementation according to workplace procedures
   • Promotional activities are actively supported according to own role and workplace procedures
5. Maintain physical appearance of the workplace
   • Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements
   • Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements
   • Defined areas for specific tasks are maintained according to workplace procedures
   • Maintenance plan is monitored to ensure facilities and equipment are regularly maintained
   • Workplace signage is clearly and appropriately displayed throughout the organisation
6. Monitor workplace attire and grooming standards
   • Expectations regarding attire and grooming are communicated to staff on a regular basis
   • Standards are updated as needs arise according to workplace requirements
   • Dress and grooming of staff are monitored to ensure standards are met
   • Breaches of standards are identified and staff informed
7. Monitor waste disposal processes
   • Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements
   • Recycling opportunities are identified and implemented according to workplace procedures and local government requirements
   • Workplace environmental documents are maintained
8. Promote workplace products and services
   • Promotional activities are monitored to ensure planned implementation according to workplace procedures
   • Promotional activities are actively supported according to own role and workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety requirements must include:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for: manually handling goods using cleaning chemicals and dangerous goods selecting and using personal protective equipment (PPE).

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

maintain the business image of an automotive workplace over one week, including:

ensuring a clean and tidy appearance of the workplace

ensuring correct staff attire and grooming

ensuring waste is correctly disposed of

engaging in one promotional activity to the limits of own role.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to maintaining business image in an automotive workplace, including procedures for:

manually handling goods

using cleaning chemicals and dangerous goods

selecting and using personal protective equipment (PPE)

procedures for maintaining the physical appearance of an automotive workplace, including procedures for:

cleaning buildings, grounds and equipment

waste disposal and recycling processes, including designated locations for waste storage and collection

maintaining defined areas for specific tasks, including:

reception area

staff and public amenities

service and repair work areas

monitoring maintenance plans

monitoring workplace signage, including:

checking currency

placement

condition

procedures for monitoring workplace attire and grooming standards, including procedures for:

communicating requirements to staff

evaluating staff attire and grooming against workplace standards

procedures for monitoring waste disposal processes, including:

workplace and local government requirements

recycling procedures for:

office waste

service and repair work area waste

waste collection schedules

procedures for promoting workplace products and services, including:

basic principles of display and design, including layout and presentation

types of display areas, including:

signage and fixtures on floor

interior or exterior areas

permanent or temporary displays

publicly accessible areas

shelves and windows in areas

displaying products, including their rotation, maintenance, storage requirements, pricing and labelling

arranging advertising and promotional information.

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